Every enquiry. One place.
Bring leads from the places your sales team already uses.
Every enquiry is checked, counted and handed to the right caller — so you know which ones are really new.
All of them land in one leads inbox, with the source and campaign on every lead.
Seven doors. One inbox.
Some sources connect directly. Others come through a Google Sheet or a lead webhook link. Here is exactly how each one arrives.
Connected directly. Facebook and Instagram form fills arrive on their own, tagged with the campaign.
Direct connectionSynced automatically every couple of minutes. The usual home for WhatsApp leads, old data and portal exports.
Auto-syncThrough its lead export into a Google Sheet, or posted to the campaign’s lead webhook link.
Via Sheet or webhookThe same way — its lead export into a Google Sheet, or the campaign’s lead webhook link.
Via Sheet or webhookYour enquiry form posts to the campaign’s lead webhook link. Any tool that can post can do the same.
Lead webhookRecorded from the Android app at the site office, while the buyer is still at the desk.
Phone appTyped in on the web, or brought in all at once with an Excel import.
Web · Excel importWhat happens to a new lead in the first few seconds?
A new lead is checked by phone number, linked if the buyer is already known, credited to its campaign, placed on its project and given to a caller who can see that project. A first-call task is waiting for them.
How follow-ups work- New leadMeta · 3BHK form
- Duplicate detectionMatched by phone number
- Existing buyer?Linked if already known
- Campaign attributionNew / existing / repeat
- Project assignmentSkyline Residency
- Assigned telecallerBy project and campaign access
- Follow-upFirst-call task created
Not every enquiry is a new buyer.
A campaign that brings back buyers you already had isn’t the same as one that brings new ones. Realty Desk writes down every enquiry and how it relates to the leads you already have.
A buyer you haven’t met.
The phone number isn’t on any lead yet. A new lead is created and handed to a caller.
Ankur Gogoi · first enquiry · 2BHK MetaSomeone already in your book.
The number belongs to an existing lead from another source. The enquiry is recorded on that lead — no second copy.
Priyanka Bora · on 99acres, now via MetaThe same buyer, the same source, again.
They filled the same kind of form twice. It counts as a repeat, so the campaign isn’t credited with a new buyer.
Nasrin Ahmed · 3BHK Meta · second formWhat did each campaign really bring in?
A campaign is a project plus a source. For each one you see the enquiries it delivered, how many were unique buyers, how many were repeats, and how many reached a site visit.
So when 2BHK Meta shows 482 leads, you can see that 91 of them were the same people asking again — before you decide where the next rupee of ad spend goes.
See the analyticsThe right caller. Only their leads.
Leads go to the callers on their project. Inside a campaign they are shared out in turn. A telecaller only ever sees the projects and campaigns ticked for them.
How do Facebook leads get into Realty Desk?
Connect your Meta lead ads once. New Facebook and Instagram form fills arrive in Realty Desk on their own, tagged with their campaign, checked against existing leads by phone number and handed to a caller on that project.
Can I bring leads from a Google Sheet?
Yes. Link the sheet to a campaign and Realty Desk syncs it automatically every couple of minutes. Many teams use a sheet for WhatsApp leads, old data and portal exports.
How do 99acres and Housing.com leads come in?
Through their lead exports into a Google Sheet that Realty Desk syncs, or by posting to the campaign’s lead webhook link. There is no separate direct connection to the portals.
What happens when the same buyer enquires twice?
Every enquiry is matched by phone number against the leads already in that project. If the buyer is already known there from another source, the enquiry is recorded on the existing lead. If they came from the same source again, it counts as a repeat. Either way, no duplicate lead is created. Each project keeps its own book, so the same buyer enquiring about a second project becomes a lead there too.