Keep the buyer connected after the booking.
A buyer who has paid lakhs of rupees wants to know where their money and their flat stand. The customer portal gives them their own view — from the same ledger your team uses.
Realty Desk doesn’t end when the sales team closes the lead.
Every one is a phone call to your office, answered by someone who has to look it up.
The buyer can check it themselves, any time. Your team’s phone stays free for the questions that need a person. Sample data
What does the buyer see in their own portal?
Eight things a buyer usually has to call and ask about — in one place, on their phone or laptop.
Your accounts team and the buyer see the same numbers.
The portal isn’t a separate copy. It reads the demand letters, payments and outstanding amount straight from Realty Desk’s collections ledger — so there is only one version of what the buyer owes.
How demand & collections workQuestions about the portal.
What can a buyer see in the Realty Desk customer portal?
Their booking, payment schedule, payments made, demand letters, documents and the amount outstanding — plus any updates the builder chooses to share, and a place to raise service requests.
How does a buyer get into the portal?
Your team invites the buyer. They sign in with their phone number and a password they set from the invite, and they see only their own booking.
Are the portal’s numbers the same as the builder’s?
Yes. The portal reads from the same demand and collections ledger your accounts team uses. When a payment is recorded, the buyer’s payments and outstanding amount reflect it.
Can buyers raise a complaint or a request?
Yes. Buyers can raise a service request from the portal — a payment question, a document, anything else — and see its status as your team works on it.